Cancellation & Refund Policy

At ShonkuWeb, we take pride in delivering elite AI systems engineering, autonomous customer support agents, and custom workflow automations. Because our services involve customized software architecture and allocated engineering hours, the following terms govern service cancellations and refund requests.

1. Project Initiation & Scoping Phase

During the initial discovery and architecture scoping phase, clients may request a project cancellation prior to the commencement of active code development and infrastructure provisioning. Once technical architecture documents have been submitted or dedicated engineering resources allocated, initial discovery deposits are non-refundable.

2. Milestone-Based Engineering Engagements

Custom AI Automations and Agent integrations are delivered against mutually agreed development milestones. Clients review and approve each milestone prior to the commencement of the subsequent stage. Approved milestones represent delivered engineering work and are non-refundable.

3. Cancellation Process

To request the cancellation of an ongoing engineering engagement, clients must provide formal written notice via email to contact@shonkuweb.com. Upon receipt, our engineering team will halt further development, conduct a code handoff of completed work, and reconcile any outstanding account balance.

4. Ongoing Maintenance & Runtime Support

For ongoing AI agent maintenance, model evaluation sweeps, or API support agreements, cancellation requests require 30 days prior written notice. Services will continue uninterrupted through the conclusion of the active billing cycle.

5. Contact & Inquiries

If you have questions regarding the terms of a specific project agreement or statement of work, please contact us directly at contact@shonkuweb.com.